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Support Services


Health Service

The Nursing Services Department provides support to clients in all services. Nurses complete all the required Health Risk Screening Assessments annually or more often if indicated. They monitor the medication administration records located in the homes and at the center, check all medications for accuracy against prescriptions and administer medication as indicated. Doctor appointments are scheduled and the results of the annual client physicals are evaluated.

Staff training on a variety of medical issues relating to individuals with developmental disabilities is done on a continuous basis. Annual training in CPR, First Aid, HIV, Hepatitis B, Bloodborne Pathogens, Infection Control and Universal Precautions is also provided.

The nursing staff is also on call 24/7 for residential services.


Social Work

A master’s level social worker coordinates behavioral supports to individuals. A Board Certified Behavior Analyst develops positive behavioral support plans, behavioral protocols, safety plans, a contingency plan for residential clients receiving psychotropic medication and plans for individuals during extreme emergencies. Staff training and modeling related to building healthy relationship with clients and understanding the crisis cycle are provided annually. Supports are available as needed for residential clients receiving psychiatric services that require ongoing interactions with the psychiatrist. The social worker is also available to our residents and residential staff after normal working hours and on weekends, if needed. Admissions to Hi-Hope services are managed by the social worker.

The social worker is also available to our residents and residential staff after normal working hours and on weekends, if needed. Admissions to Hi-Hope services are managed by the social worker.


Transportation Coordination

Hi-Hope participates in a State Coordinated Transportation System. Viewpoint Health is the current transportation contractor for Gwinnett County. Transportation through this system is provided to individuals living in their own homes. Transportation is provided to and from the weekday program and to and from employment sites for individuals working in the community. At the time of admission, Hi-Hope informs each individual’s family regarding the current availability of transportation. Transportation liaisons assist with any transportation issues that may arise. These individuals are the managers of each client’s service.